While problems or delays with apostille applications are rare, we understand they can be stressful.

We commit to working with you until a solution is found, no matter the issue.

We will never leave you stranded and will use our expertise to navigate any challenges that may arise.

Here’s how we handle potential issues:

  1. Rejection by the FCDO:

In the unlikely event that the Foreign, Commonwealth & Development Office (FCDO) rejects your document, we guarantee the following:

  • Refund or resubmit: You will receive a full refund of our service fees, or we will resubmit your document free of charge*. The choice is yours.
  • Fast-track resolution: To minimise delays, we will expedite any necessary revisions and resubmit your document to the FCDO as quickly as possible.

  1. Rejection by a Foreign Authority:

If a foreign authority rejects your apostilled document (which is rare), we will work closely with you to resolve the issue. We will require the following from you:

  • Detailed feedback: Please provide us with any feedback or contact information you receive from the foreign authority regarding the rejection. This might include specific reasons for rejection, required corrections, or the contact details of the official who handled your case.
  • Clear communication: We will keep you informed throughout the process and work with you to understand the authority’s requirements.

  1. Signature rejections or other issues:

If a problem with your document’s signature or any other issue prevents the apostille from being issued, we will do everything we can to help you fix it.

This might involve:

  • Contacting the issuing authority: We can help you liaise with the authority issuing your document to obtain a corrected or reissued one.
  • Providing guidance: Based on our experience, we will advise you on the best course of action to rectify the issue.
  • Resubmission: Once the issue is resolved, we will promptly resubmit your document to the FCDO.

 

Our Commitment:

We understand the importance of getting your documents apostilled correctly and on time. We are committed to providing a reliable service and will always go the extra mile to help our customers.

We never abandon a customer when an issue arises. We will work tirelessly to find a solution and ensure your documents are eventually apostilled, even if unforeseen problems occur.

We’ve built our reputation on resolving complex cases and are here to support you every step of the way.

*The choice of refund or resubmission depends on the reason for rejection. In most cases, a resubmission is possible and preferred.