Service Terms.

1.1 London Apostille Services Ltd (“LAS”, “we”, “us”) is a private document legalisation agency based in Westminster, London. We are registered with the Foreign, Commonwealth and Development Office (FCDO) Legalisation Office as a next-day service provider. (Verify on GOV.UK ↗) We are not part of the FCDO or any government department, and we are not a law firm or a regulated notarial practice.

1.2 The FCDO is the only authority that issues apostilles for UK documents. Embassies and consulates alone decide whether to attest a document. We act as your agent: we check, prepare, submit, collect and return your documents, and we manage the whole process for you. We cannot override, accelerate or influence how those authorities work.

1.3 These Service Terms apply to every order we accept, however it is placed: online, by email, by phone, in person or through a business account. By accepting a quote, placing an order or sending us documents, you agree to them. They replace all earlier versions of our service guidelines. If anything else on our website says something different, these terms apply.

1.4 Nothing we say or write is legal advice. Where a document needs certification by a solicitor or notary, we arrange it through our partner professionals, who carry out that work under their own professional rules.

1.5 Some words have a fixed meaning in these terms, so there is no room to read them two ways:

• Working day means Monday to Friday, excluding bank holidays in England and any day the FCDO Legalisation Office is closed.
• Received means your original documents have physically arrived at our office and been checked in by our team. Posting documents is not the same as our receiving them. We do not accept emailed scans or photos; they let us review and quote, but the originals must still arrive before your order starts. – There are two exceptions. For e-Apostille orders, we receive the electronic document when we have the file, it has been verified under 9.6 to 9.9, and you have accepted the quote. For paper services, we accept an emailed document only where we have confirmed in writing that a solicitor-certified printout is suitable for your document and destination; it is then received when it has been verified under 9.6 to 9.9, and you have accepted the quote.
• Order start means the later of two events: receipt of your documents and acceptance of your quote under section 2. Your turnaround time runs from order start, not from payment alone or from arrival alone.
• Ready means your completed documents are back in our office. Ready is a date, not a time of day.
  Complete means we’ve carried out the service you paid for and your documents are ready for collection or dispatch. This is normally evidenced by the scan on your [order page], though an order can be complete without one (see 3.6a). Delivery to you is a separate step, handled by a courier or postal service.
• [Order page] means the personal web page for your order where we post every update, scan and tracking link. Every update appears there first.
• Disbursements means money we pay to third parties on your behalf: FCDO fees, embassy and consular fees, solicitor and notary fees, translation fees, and courier or postage charges.
• Account customer means a business or partner for whom we have agreed written payment terms, such as payment within 15 or 30 days of invoice.

2.1 A quote is not an order. Every order starts with a written quote from us, whether you ask for one by email or the price is shown at checkout. Nothing happens to your documents until you accept that quote. Acceptance means paying it, or confirming it in writing if you are an account customer.

2.2 We do not start unconfirmed or unpaid work. Our team is instructed not to submit, certify, translate or notarise any document until the order is confirmed and paid, or confirmed in writing by an account customer. This protects you as much as it protects us: it means we never do work you did not ask for.

2.3 Documents can arrive before you accept the quote. If they do, we keep them safe in our office, and your turnaround time has not started. We will tell you what is outstanding. Once you accept, your order starts that working day if you accept before the relevant cut-off in section 3, and the next working day if not.

2.4 Quotes can change if third-party fees change. If the FCDO, an embassy, a consulate or a courier changes its fees between our quote and your order start, we will tell you the new price before we proceed. We never add charges without telling you first.

2.5 Completed documents are released when the order is paid in full. Whether you are collecting or we are dispatching, your documents stay with us until every fee on the order is settled, including any extra charges you agreed to during processing.

2.6 Account customers are the exception. If you have an account with us and we have agreed payment terms in writing, we release your documents on completion, and the invoice is due under those terms. Late payment on an account is covered in section 17.

2.7 We accept card payments, PayPal and bank transfer. For bank transfers, your order starts when the funds have cleared. International transfers must cover all bank charges so that the full quoted amount reaches us.

3.1 We offer the following service levels. Times are counted in working days from the start of the order.

• Express (next working day): your documents are ready the next working day after the order starts, provided they are received by the cut-off in 3.2.
• Standard (3 to 4 working days): your documents are ready within three to four working days after order start.
• e-Apostille: the FCDO typically issues an electronic apostille within 24 to 48 hours of submission. Not every document qualifies; we confirm eligibility when you order. We deliver the completed e-apostille as a PDF.
• Embassy and consular attestation: timing is set by each embassy and quoted per order. Embassy timescales change without notice and are outside our control.
• Same day: available only to pre-registered account customers, by arrangement.

3.2 Express cut-offs. For Express, we must receive documents that need solicitor certification by 9:00 am. Documents that do not need certification (for example, GRO birth, marriage and death certificates, ACRO certificates, certificates of no impediment and letters of no trace) must be received by 10:00 am. If your documents arrive after the cut-off, or your quote is accepted after the cut-off, your order starts the next working day. We will tell you if that happens.

3.3 “Next working day” is a date, not a time. Express means your documents are ready on the next working day. It does not mean a particular time on that day, and it does not mean the morning.

3.4 Completed documents come back in the afternoon. The FCDO releases completed documents once a day. They return to our office from Milton Keynes each afternoon, usually between 3:30 and 4:00 pm. That window describes what normally happens, not a promise. Transport, weather and the FCDO’s own workload move it around. A later return on the same working day is normal and is not a delay. Documents are never ready in the morning.

3.5 Scans and tracking arrive by the end of the working day. Once your documents are back, we check, scan and pack them. That takes time, so updates are not instant. We post your scan (front and back) and, if we are shipping, your tracking link to your [order page] by the end of that working day. You don’t need to call or email to check progress; if it is not on your [order page] yet, it is because it hasn’t happened yet.

3.6 When documents come back late. Our aim is to have your documents checked, scanned, and on their way the same working day they return. If the FCDO releases them late, or transport disruption brings them back late, we still try to complete everything that day, but DHL collections and Royal Mail posting have fixed daily cut-offs that we cannot move. If your documents return after those cut-offs, we dispatch them the next working day. Because the cause is the FCDO, transport, or another third party, this is not a delay on our side, and we are not liable; section 4 applies. We post an update on your [order page] the same day so you know what to expect.

3.6a Scans and technical faults. Occasionally a printer or scanner fault means we cannot produce a scan before the daily courier cut-off. When that happens, getting your documents to you takes priority: we dispatch them on time, and there will be no scan for that order, because once the documents have left us, there is nothing for us to scan. We post a note on your [order page] saying so. You can scan the documents yourself when they arrive, to whatever standard you need. The scan is a record of completed work, not part of the service you paid for (see 10.1 and 10.7), and its absence in these circumstances does not entitle you to a refund or compensation.

3.7 What turnaround times do not include. Turnaround times cover the legalisation stages you have ordered. They do not include:

• the time your documents take to reach us, or to reach you after dispatch;
• signature verification by the FCDO (see 4.3), which adds time whenever it applies;
• embassy or consular stages, which each embassy controls;
• any extra step we discover is needed after you order (see 9.4).

3.8 Every turnaround time is a target, not a guaranteed deadline. We hit our targets on the great majority of working days. But the FCDO, embassies, couriers, and public transport are not ours to control, so no turnaround time we quote on our website, in a quote, in an email, or on the phone is a contractual deadline. Section 4 explains what happens when a delay occurs, and section 5 explains what we do when the delay is our fault.

3.9 Closures. Bank holidays, FCDO closures and any published closure of our own office are not working days. If one falls inside your turnaround window, your ready date moves by the same number of days.

4.1 Most orders are completed on target. When they do not, the cause is almost always one of the following:

• Signature verification. If the signing official’s signature or seal is not in the FCDO’s database, the FCDO must verify it directly with the issuing body. This typically adds one to five working days and is the most common cause of delay. See 4.3.
• FCDO processing errors. A document overlooked in a batch, a missed seal or embossment, or an apostille issued with an error that needs correcting.
• FCDO system or staffing issues. Outages, technical faults or reduced capacity at the Legalisation Office.
• Transport disruption. Rail delays, signal failures, strikes, road closures or accidents affecting the return journey from the FCDO.
• Weather. Severe weather affecting transport or courier networks.
• Courier and postal performance. Delays, misrouting or loss once your documents are with DHL, Royal Mail or another carrier.
• Embassy and consular timescales. Changes to opening hours, submission rules, fees or processing times at any embassy or consulate.

4.2 What we do when a delay happens. We chase it the same day, we post an update on your [order page], and we tell you what happens next and when. If the delay changes your options, for example, a signature query on a GRO certificate, we explain the choices and recommend one.

4.3 Signature verification in more detail. The FCDO can apostille only an original document signed, stamped, or sealed by a UK public official if that official’s signature or seal is registered on the FCDO database. If it is not, the FCDO must verify it with the relevant public department or signatory before it can issue the apostille: HMRC, ACRO Criminal Records Office, a court, DEFRA or Companies House, for example. This is an independent process between the FCDO Legalisation Office and that department. We are not part of it and cannot speed it up. It typically takes one to five working days, depending on how quickly the department responds to the FCDO.

4.3a Older GRO certificates. GRO birth, marriage and death certificates can be apostilled, with one limitation. The FCDO normally verifies certificates under six months old without issue. If a certificate is older than six months, or was issued by a church rather than the General Register Office, the FCDO may refuse to verify it. If that happens, you have two options: obtain a new certified copy from the General Register Office, which is usually the simpler route, or ask the register office or church to send a signature confirmation directly to the FCDO so it can be registered. We will tell you the same day and advise which option suits your case.

4.4 No compensation is payable for these delays. When a delay is caused by the FCDO, an embassy, a courier, transport disruption, weather or any other third party, we do not refund, discount or compensate, and the delay is not a failure of our service. This includes a delayed train or a road closure on the return journey from the FCDO. It includes a signature query that adds several days. It includes a courier that misses its delivery window. It includes documents returning to us so late in the day that scanning and dispatch have to wait until the next working day (see 3.6). You accept this when you place your order. In those situations, you get what section 4.2 promises: fast chasing, honest updates, and clear next steps.

5.1 This section applies when the problem is ours. It is the complete list of what we offer, so that you know exactly what to expect and we can be held to it.

5.2 We miss an Express submission through our own error. If you paid for Express, your order started before the cut-off, and we failed to submit your documents to the FCDO that day, we will refund the difference between the Express price and the Standard price for the affected documents. We will submit your documents on the next working day. This remedy applies only where the order was confirmed and paid before the cut-off; it does not apply where the documents or the quote acceptance arrived late, or where the FCDO, transport or any third party caused the delay.

5.3 We lose or damage your document. This has not happened, and we handle every document accordingly. If it ever does, we will, at your choice, either obtain a replacement document and legalise it at no cost to you, or refund your order in full including disbursements. Where a document cannot be replaced by re-ordering it from the issuing body, our liability is as set out in section 13.

5.4 The FCDO rejects a document we reviewed and accepted. We resubmit it free of charge or refund our service fee for that document, excluding disbursements. This is our guarantee, and section 6 sets out its conditions.

5.5 These remedies are the whole of what we offer. They are provided in place of any other claim for delay or error, and they do not extend to consequential losses of any kind (see section 13).

We think they are fair: they put you back where you would have been had we done our job, without our becoming the insurer of every appointment and flight that depends on a document.

6.1 If the FCDO declines to issue an apostille on a document we have reviewed and accepted for submission, we will either resubmit the document free of charge or refund our service fee for that document. Disbursements are excluded, because the FCDO’s own refund rules determine whether its fee is refunded (see 9.2).

6.2 If the rejection is because of a signature or seal query, we will tell you your options under 4.3 and, if you obtain a replacement document, submit it at no additional service charge.

6.3 The guarantee applies only when:

• you submitted the correct, genuine document for the purpose you told us about;
• we reviewed the document and accepted it for submission, rather than proceeding against our advice at your request;
• the rejection is not due to fraud, suspected fraud, alteration, or a document that is inherently ineligible for legalisation.

6.4 The guarantee covers the FCDO’s acceptance of your document. It does not cover the decision of any foreign authority, employer, university or other receiving party. Confirming what the receiving party needs is your responsibility (see section 7). If a receiving party rejects a document we have legalised, we will work with you to understand why and put it right where we can. To do that, we need the receiving party’s written reasons or contact details.

7.1 Our service works best when both sides do their part. Yours is to:

• confirm with the receiving party, before you order, exactly what they need: original or copy, apostille or embassy attestation, translation, notarisation, and any validity period;
• send genuine, unaltered documents that are suitable for legalisation, or send us a scan first for a free review if you are not sure;
• tell us before you order if a document needs certification, and let us arrange it through an FCDO-registered professional;
• tell us any deadline before you order, so we can advise honestly (see section 8);
• ask for full page-by-page scanning of a bundle when you order, if you need it (see section 10);
• give us a correct delivery address and contact details, and tell us at once if they change;
• check your [order page] before calling or emailing, because every update appears there first;
• provide evidence promptly if a courier claim needs it (see 14.5).

8.1 If you have a fixed date, tell us before you order, and we will tell you honestly whether it is realistic. We would rather lose an order than take one we think will disappoint you.

8.2 That advice is advice. It is not a promise or a guarantee, because every turnaround depends on the FCDO, embassies, couriers and transport, none of which we control (see 3.8).

8.3 Missing a flight, an appointment, a visa interview, a filing date, or a job start is a cost we do not cover, however clearly you told us about it and however sympathetic we are. If your date is close, choose Express, choose a tracked courier, and build in a margin.

9.1 We review every document before submission and flag anything we think the FCDO will reject. Our review is thorough, but it does not guarantee acceptance and does not transfer responsibility for the document from you to us.

9.2 Since 1 April 2025, the FCDO no longer refunds its apostille fee when it rejects a document for incorrect presentation. The most common reasons are:

• photocopies of GRO certificates (birth, marriage, death);
  criminal record certificates (ACRO, DBS) that have not been properly certified;
• unsigned copies of UK passports;
• notarised documents missing the notary’s embossed seal, date or signature;
• photocopies of existing FCDO apostilles.

9.3 Where the FCDO rejects a document for a reason in 9.2, or for any other reason arising from the condition or nature of the document you sent, the FCDO fee is lost, and we are not liable for it. Our service fee for that document is dealt with under section 6. The FCDO refunds its fee only where the rejection is through no fault of the customer, for example, a signature verification failure on its side.

9.4 Extra steps discovered after you order. Sometimes a document turns out to need something you did not select: solicitor certification, a translation, a replacement certificate. When that happens, we stop, explain, and send you a revised quote for the extra step. No work proceeds until you accept it. Your order start resets to the working day you accept the revised quote, subject to the cut-offs in 3.2.

9.5 We may decline any document we believe is fraudulent, altered, ineligible for legalisation, or that we cannot process to our standards. If we decline after you have paid and before any work has started, we refund you in full.

9.6 What verification is. The FCDO will not apostille a printout of an emailed document as it stands, and a solicitor will not certify it as a true copy at our request, because neither can tell from the file whether it is genuine. Verification closes that gap: the issuing body or authorised person confirms to us, or to the FCDO, that it is authentic. Only then can we certify and submit the document. Every e-Apostille requires a verifiable electronic signature, so the issuing body or person must verify every electronic document.

9.7 What we accept as verification. Any of the following, and we will tell you which suits your document when we quote:

• the document itself carries the issuer’s verifiable electronic signature, or a verification link or QR code that the solicitor or the FCDO can check;
• the issuer sends the document, or a written confirmation of it, directly to us;
• you obtain written confirmation from the issuer and forward it to us.

9.8 Obtaining verification is your responsibility. We do not contact issuing bodies on your behalf. Your order does not start until we have the verification and you accept your quote. The one exception is academic documents: where you cannot provide proof yourself, we can check a UK degree or qualification through HEDD, the Higher Education Degree Datacheck service. HEDD charges a fee, which we pass on at cost and quote before we run the check.

9.9 If a document cannot be verified. If the issuer will not or cannot confirm the document, we cannot process it through this route. We tell you straight away and refund anything you have paid for that document, less any HEDD fee already incurred. The alternative is usually to obtain the original, or a fresh certified copy, from the issuer and send that to us.

10.1 What the scan is. When your documents are complete, we scan them and post a PDF to your [order page]. The scan is a complimentary extra, not part of the service you pay for. We provide it because most customers find it useful as proof the work has been done and as a record for their files, but you are not entitled to it, and its absence or timing is never grounds for a refund. It is not a certified copy, an e-apostille, an official digital document, or a substitute for the original.

10.2 What we scan by default. For single-page documents such as birth certificates, degree certificates and ACRO certificates, we scan the front and back of each document including the apostille. Where an order has several individual documents, we scan them front and back and compile them into one PDF. For orders with more than one stage, for example, certification then apostille then embassy, we scan after each completed stage.

10.3 Bundles. A bundle is a set of pages already bound as one item: company incorporation packs, multi-page contracts, long transcripts. For bundles, we scan the cover page and the page or pages carrying the apostille or embassy stamps. We do not scan every page.

10.4 Full page-by-page scanning. If you need every page of a bundle scanned, ask when you place your order. Bundles of more than three pages are charged for full scanning, and we will quote the cost. We cannot recall documents that have been dispatched or collected in order to rescan them.

10.5 What a scan looks like. Legalised documents are stapled, ribboned, sealed or embossed by the authorities that process them. We never remove or loosen an apostille, staple, ribbon or seal to get a cleaner scan, because doing so can invalidate the document. Scans may therefore show staples, shadows, slight skew, glare, varying page sizes or compression. None of that means the legalisation is wrong, and none of it entitles you to a rescan, refund or repeat of the service.

10.6 The scan is not checked against anyone else’s requirements. We do not test scans against the upload rules of any embassy, visa portal, university, employer or government system. Whether a scan is accepted for any online submission is the receiving party’s decision. Once you have your originals, you can produce a scan to whatever standard they need.

10.7 Timing. We aim to post the scan on the working day your documents are ready. Scan timing is not part of your quoted turnaround, and dispatch may happen before or after we post the scan.

10.8 Check it promptly. Download and check your scan when it arrives. If the file is corrupted, a page is missing, or the apostille is illegible, tell us within 30 days. If the documents are still with us, we will rescan; if they have been dispatched or collected, we will resend the file we have.

10.9 Retention. We keep scans and order records for 30 days after completion. After that, we may delete them without notice, and we have no obligation to retrieve or resend them.

11.1 Before any work starts. You can cancel for any reason and receive a full refund, provided no stage of the service has begun and no shipping label has been created. [Card processing fees that our payment provider does not return to us are deducted.]

11.2 Once work has started. Once any stage has begun (review completed and documents submitted, certification, notarisation, translation, embassy submission, or a shipping label created), the order is not refundable, whether or not the remaining stages have happened. You must pay the service fee and any disbursements already incurred in full.

11.3 Disbursements are never refundable once paid. FCDO fees, embassy and consular fees, solicitor and notary fees, translation fees and courier charges are paid to third parties on your behalf and cannot be recovered by us.

11.4 Completed services. Because our services are legal and certification work, we do not offer refunds once a service is complete, except under sections 5 and 6.

11.5 How refunds work. Requests must be made in writing by email. We acknowledge every request, and we pay any refund due within 14 days to the payment method you used.

11.6 If we cancel. We may cancel an order before submission if we find or suspect fraud or false documents, or if the documents cannot be legalised. Where you have paid and no work has started, we refund in full.

12.1 If something has gone wrong, section 15 tells you how to raise it, and we will deal with it properly and quickly. That is always the right first step.

12.2 Raising a chargeback with your bank or card provider for a completed order, without first contacting us, is a breach of these terms. We will contest it with your [order page] history, the scan of your completed documents, the courier record and this document, and we reserve the right to recover our reasonable costs of doing so, including any fees the card scheme charges us.

12.3 A chargeback raised while an order is in progress is treated as a cancellation under section 11, and any documents still with us are released only under section 2.5.

13.1 Our total liability to you for any order, whether in contract, negligence or otherwise, is limited to the service fees you paid for that order, excluding disbursements. This reflects the fact that we are an agent handling a process run by others, and that our fees are modest relative to the outcomes our customers’ documents support.

13.2 We are not liable for indirect or consequential loss of any kind. That includes, by way of example: missed flights and travel costs; missed visa appointments or interviews; rebooking fees; lost earnings or a delayed job start; a missed property completion, court date or filing deadline; loss of profit, revenue, business or goodwill; and any cost of obtaining the same service elsewhere.

13.3 We accept no liability where:

• you gave us incorrect instructions or sent documents unsuitable for legalisation;
• the receiving party changes its requirements after we have processed your documents, or rejects a document the FCDO has correctly legalised;
• the FCDO or an embassy rejects a document for reasons arising from the document itself;
• the delay or loss arises with a courier, postal service, customs authority or other third party (see section 14);
• the delay is caused by any event in section 4 or any event outside our reasonable control.

13.4 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing in these terms takes away your statutory rights as a consumer.

14.1 Once your documents are complete and the order is paid, you can collect them, or we can dispatch them the same working day. Your options are:

• Collection from our office: 8:00 am to 5:00 pm, Monday to Friday, at no charge.
• DHL UK next working day (recommended): tracked and signed for, with a one-hour delivery window and the option to reschedule or redirect.
• DHL international: tracked courier delivery worldwide. DHL cannot deliver to PO boxes.
• London same-day bike courier: for urgent deliveries within London.
• Royal Mail Special Delivery: next working day, aimed for by 1:00 pm. See 14.5 for the terms that apply.
• Your own pre-paid envelope: provided with your documents.

14.2 Delivery times are the courier’s estimates, not ours. Once we hand your documents to a courier or postal service, the risk of delay, loss or damage in transit passes to that carrier. We are not liable for delays, misrouting, loss, or damage in transit; customs holds; or a carrier’s failure to meet its own service commitment.

14.3 We may use an alternative courier where severe weather, a remote address or a carrier disruption makes that the better option.

14.4 Sending documents to us. Use a tracked service and keep the tracking number. Documents are your responsibility until we have received them. Include your order reference with the documents. You are welcome to bring them in person during business hours; no appointment is needed, though notice helps.

14.5 Royal Mail claims. If you choose Royal Mail and an item is late, lost or damaged, we will submit a compensation claim to Royal Mail on your behalf, because under its rules only the sender can claim. We cannot guarantee Royal Mail will accept the claim or how long it will take. You may be asked for evidence, such as confirmation of non-receipt or photographs of damage. If the evidence cannot be supplied, or Royal Mail rejects the claim or asks for information that cannot reasonably be provided, we will not pursue repeated disputes on your behalf, and the matter will be closed. Any compensation Royal Mail does pay is passed to you in full.

14.6 If your delivery address changes, tell us before dispatch. Redirecting a parcel after dispatch depends on the carrier and may carry a charge.

14.7 Returned parcels. If a courier returns your documents to us because the address you gave was wrong or incomplete, or because nobody was available to accept and sign for them after the carrier’s delivery attempts, the return is not a failure of our service. Any charge the carrier makes to us for the return (for example, DHL charges for returned shipments) is passed on to you at cost, and re-sending the documents is charged at the full price of the shipping option you choose. We hold the documents until those charges are paid, then dispatch them again on the same working day.

15.1 If something has gone wrong, email us with your order reference and what happened. Please check your [order page] first; it answers most questions about where your documents are.

15.2 We acknowledge every complaint within one working day and give you a full written response within five working days. If we need longer, for example because we are waiting on the FCDO or a courier, we tell you when to expect the answer.

15.3 Where a complaint concerns a courier, we need the evidence in 14.5. Where it concerns a receiving party’s rejection, we need that party’s written reasons or contact details (see 6.4).

15.4 If you are a consumer and we cannot resolve your complaint, you can contact Citizens Advice or your local Trading Standards office. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

16.1 Documents not collected within 90 days of our telling you they are ready are either returned to your last known address by tracked post at your cost, or securely destroyed. We email you before either happens.

16.2 Scans and order records are kept for 90 days after completion, as set out in 10.9.

16.3 We treat your documents and information as confidential. We share them only with the FCDO, embassies, our partner solicitors, notaries and translators, and couriers, and only as far as the service requires. We handle personal data under our Privacy Policy and UK data protection law.

17.1 Account customers pay on the terms agreed in writing when the account was opened. Where those terms allow payment after completion, documents are released on completion, and the invoice is due on the agreed date (see 2.6).

17.2 If an invoice is not paid by its due date, we may charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% a year above the Bank of England base rate, from the due date until payment. We may also claim the fixed recovery sum the Act allows (£40, £70 or £100 depending on the invoice value) and, where our actual recovery costs are higher, the reasonable additional cost of recovering the debt. We charge interest and recovery sums as a last resort. In practice, we send a reminder first, and we pause new orders on the account until the balance is cleared.

17.3 This section applies to business-to-business accounts only. Consumers pay before release under section 2, so it never applies to them.

18.1 We may refuse any order at our discretion. Where you have paid and no work has started, we will refund in full.

18.2 We may withhold documents until the order is paid, except as provided for account customers in 2.6.

18.3 Our prices and service options can change. Changes do not affect orders already started.

18.4 We may update these terms. The version in force is the one on our website on the day you accept your quote, and each version carries its date at the top.

18.5 If any part of these terms is found to be unenforceable, the rest still applies.

18.6 These terms are the whole agreement between us for your order. They are governed by the law of England and Wales.

By using our services, you confirm that you have read, understood, and agreed to these Service Terms.

Please read these guidelines alongside our Terms and Conditions, Refund Policy, and Shipping Policy, all of which are available on our website.

If you have any questions about these guidelines or any aspect of our service, please do not hesitate to contact us.