We check every document before submission and take responsibility for the part of the process we control.
If the FCDO declines to issue an apostille on a document that we have reviewed and accepted, we will either:
✓ Resubmit it at no additional service charge, where the issue can be corrected; or
✓ Refund our service fee for that document, subject to our Service Terms.
If we miss your next-day submission because of an error on our part, we will refund the difference between the next-day and standard service price and submit your document on the next available working day.
What the guarantee does not cover
The guarantee does not apply where:
- the wrong, altered or ineligible document has been supplied;
- the FCDO needs additional time to verify a signature or seal;
- delays are caused by the FCDO, courier, postal service or other third party; or
- a foreign authority, university, employer or other recipient refuses to accept an otherwise correctly apostilled document.
Full details are available in our Service Terms →