Simple Process

Upload scan or complete form → We order → delivery

Typical Timelines

GRO: 3–5 working days
Scotland: 5–7 days
NI: 5–10 days

What We Order

Birth, marriage, death, company docs, probate, court copies

Simple 4-Step Process

Tell us what you need

Upload a scan/photo of any existing document (or your ID) OR complete our intake form.

We confirm and quote

We’ll confirm the route, timeline, and fees (registry fees + our service fee).

We order your documents

We submit applications to the relevant UK registry and track progress.

Receive your certified documents

Choose collection, standard post, or tracked courier delivery.

What replacement document do you need?

Birth Certificate (GRO)

England & Wales

From £50

3-5 working days

Marriage Certificate (GRO)

England & Wales

From £50

3-5 working days

Death Certificate (GRO)

England & Wales

From £50

3-5 working days

Adoption Certificate (GRO)

England & Wales

From £50

3-5 working days

Civil Partnership (GRO)

England & Wales

From £50

3-5 working days

Wedding Anniversary (GRO)

England & Wales

From £50

3-5 working days

Scotland Certificates

NRS SCOTLAND

From £50

5-7 working days

Northen Ireland

GRONI Certificates

From £50

5-10 working days

Companies House

Certified Documents

From £50

3-5 working days

Order Rreplacement GRO Certificates

Standard

£50/ document

Replacement GRO Certificate
England & Wales
Standard Service
2-3 Week Service
No Apostille

Email Us

Express

£80/ document

Replacement GRO Certificate
England & Wales
Expedited Service
2 to 3 Days
No Apostille

Email Us

Standard with Apostille

£137/ document

Replacement GRO Certificate
England & Wales
Standard Service
2-3 Week Service
With Apostille

Email Us

Express with Apostille

£177/ document

Replacement GRO Certificate
England & Wales
Expedited Service
4-5 Days
With Apostille

Email Us

FAQs and answers

How long does it take to get a GRO certificate?

Standard service: GRO typically dispatches certificates on the 4th working day if a GRO index reference is supplied. If no GRO index reference is supplied, dispatch can take up to 15 working days.

Priority service: GRO typically dispatches the next working day if the order is received before 4 pm (extra fee).
Delivery time is then added to dispatch (and you can choose faster delivery options where available).

Do I need to know exact dates and details?

Not always — but the more accurate the details, the faster and safer the search. For more recent records (especially births/deaths in the last ~50 years and marriages/civil partnerships in the last ~35 years), GRO often requires additional information during the application process.

If you’re missing details, upload what you have, and we’ll tell you:

whether it’s enough to place the order, or
what extra information is needed to locate the correct record.

Can you apostille the documents after ordering them?

Yes. We can handle the full chain: order → receive → apostille → onward legalisation (if needed).

Just tell us the destination country, because legalisation requirements differ by country.

Important: for legalisation, you’ll usually need the official paper certificate (digital views/PDFs aren’t typically suitable for apostille/legalisation).

Can I order a document for someone else?

In most cases, yes — replacement certificates can usually be ordered as a third party, provided you can supply enough details to locate the correct record.

Some specialist record types (or specific scenarios) may have extra rules or may require alternative ordering routes. If you’re unsure, send what you have, and we’ll confirm the correct path.

What if the registry can’t locate the record?

If the registry can’t find a matching record, they typically retain an administration fee (GRO states they retain £4.00 for certificate orders where the record cannot be found).

Any additional admin fees you paid (e.g., where an index reference wasn’t supplied, or where the order wasn’t online) are also typically non-refundable.

We’ll advise you upfront if your information looks too limited and whether a search is likely to succeed.

Can you order a replacement certificate if I don’t have a GRO index reference?

Yes — but it’s usually faster and cheaper if you have the GRO index reference. If you don’t provide it, GRO treats the order as requiring them to search/index the record, which can add an administrative charge and affect turnaround times.

What is a GRO index reference and why does it matter?

A GRO index reference is the identifier GRO uses to locate the exact entry in the civil registration records. Supplying it helps avoid delays and reduces the risk of ordering the wrong record (especially where names/dates are similar).

What records does GRO make available in its online indexes?

GRO’s online indexes can be used to find references for certain ranges, including:

Births: 1837–1934 and 1984 up to ~2 years ago
Deaths: 1837–1957 and 1984 up to ~2 years ago
(Other index sources exist, too, but GRO’s index is the most direct route for GRO ordering.)

Why does GRO ask for more details for “recent” records?

For more recent events, GRO requires additional details during the application to make sure they match the correct record. As a guide, GRO may prompt for extra information when ordering:

Births & deaths within roughly the last 50 years
Marriages & civil partnerships within roughly the last 35 years

How long does it take to receive a GRO certificate?

GRO offers different service levels. In general:

Priority service: dispatched the next working day if the application is received before 4 pm
Standard service: typically dispatched on the 4th working day if you provide the GRO index reference, or up to the 15th working day if you don’t

These are GRO dispatch targets (delivery time is additional).

Do I get a refund if GRO can’t find the record?

GRO retains an administration fee if they are unable to find a record. Additional admin fees (for example, where a reference isn’t supplied or where you did not apply online) are also typically non-refundable.