Please read this refund policy carefully.
Your payment is 100% refundable after paying for your order, but only if your document(s) have not yet been processed with an apostille, authentication, translation, solicitor or notary public service and no shipping labels have been utilised.
Rejection by the Legalisation Office (the FCDO)
Should the FCDO reject the document(s) that we have submitted on your behalf, we will refund all fees – or resubmit documents for free.
Exceptions to this refund policy are if your documents have been rejected due to suspected fraud or reasons that are bejond our control.
Cancellations initiated by ApostilleLondon.com
We are authorised to cancel your order (or the application) that you submitted, before we forward it to the FCDO, consulate or embassy, if we find or suspect fraud or false documents have been submitted by you.
There are a few types of documents that are not accepted by the FCDO for a UK apostille or legalisation by embassies. We cannot accept orders that include documents that can not be legalised. Please always check with us first before placing an order online.
Cancellations by the customer (you)
If customers cancel their order for any reason after we have approved the order and started the work, they are liable to pay for our service in full, plus any disbursements already incurred.
Suppose we have not yet processed their documents and no other costs have been incurred. In that case, we can refund the full amount paid by the customer within ten days through the method of payment (credit card/ debit card etc.), whichever payment method was chosen to place the order.
If customers cancel their order after we start processing their application – then the paid fees, including services charges, are non-refundable.
Apostille and attestation fees are non-refundable once paid to the authorities.
Likewise, once your order has been processed, charges like courier, insurance cancellation and vendor fees are payable by the customer and are not refundable.
To request a refund contact us via email, we will send you an email back to notify you that we have received your request and confirm when your refund will be processed.
